Troubleshooting & Support
Fix common issues — upload errors, failed exports, missing images, slow generations, and how to contact support.
Help Contents
3 articles
Contacting Genpire Support: What to Include in Your Request
Even with the best tools, sometimes you hit a snag. It happens! We're here to help you get back to creating. Before you reach out, it’s always a good idea to have a quick search through our Help Center. You might find your answer right away. If yo...
I'm Not Receiving Email Notifications from Genpire
It's frustrating when you're expecting an important message and it just doesn't show up. We get it. If you're not seeing emails from Genpire, let's walk through a few common culprits to get things sorted out. Most of the time, it's a quick fix.
Why Did My Tech Pack Generation Fail?
It can be frustrating when your tech pack generation hits a snag, but don't worry—it's almost always a quick fix. When a generation fails or the result isn't what you expected, it usually comes down to the AI needing a little more clarity. Let's w...
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