It's frustrating when you're expecting an important message and it just doesn't show up. We get it. If you're not seeing emails from Genpire, let's walk through a few common culprits to get things sorted out. Most of the time, it's a quick fix.
Where to Look First
The first place to check is always your spam or junk mail folder. It’s a classic for a reason! Sometimes, an email provider's filter gets a little too enthusiastic and tucks our messages away by mistake. If you find a Genpire email hiding in there, just mark it as "Not Spam" or "Not Junk." This simple action helps teach your inbox that you actually want to hear from us.
To be extra sure our updates always make it to you, it’s a great idea to add genpire.com to your email account's "safe sender" or "allow" list. The exact steps can vary a bit depending on whether you use Gmail, Outlook, or another service, but a quick search for "how to add a safe sender" for your provider will show you the way. This tells your inbox that any message from our domain is a welcome guest and should go straight to your primary inbox.
Checking Your Genpire Account Settings
If your spam folder is empty and you're still not getting anything, the next stop is your Creator Dashboard. Head into your account settings and take a close look at the email address you have on file. A tiny typo is an easy thing to miss when you first sign up, but it's often the root of the problem. Make sure everything is spelled correctly.
While you're in your settings, find your notification preferences. We let you control which kinds of emails you receive so you aren't overwhelmed with messages you don't need. It’s possible that the specific notifications you’re looking for might have been toggled off. Just ensure that the updates you want—like those for your RFQs or billing—are enabled.
We try to keep our communications focused and essential. You should expect emails from us confirming your account creation, providing important updates on your Request for Quote (RFQ) submissions as they progress with manufacturers, and for any billing-related matters like receipts or subscription changes. We don't send promotional fluff, just the key info you need to bring your product to life. If you've run through all these checks and are still hitting a wall, please reach out to our support team.
Related questions
How do I change the email address on my Genpire account?
You can update your email address right from your account settings within the Creator Dashboard. Just find the profile or account section, edit the email field, and be sure to save your changes. We'll send a confirmation link to the new address to verify the switch.
Will I get an email every time a manufacturer looks at my RFQ?
We bundle notifications to keep your inbox clean. You'll get key updates, like when a manufacturer responds with a quote or a question, but not for every single view. The goal is to keep you informed without creating unnecessary noise.
I'm not getting billing receipts. What should I check?
First, follow the steps in this article, especially checking your spam folder and verifying your email address in your Genpire account settings. Billing emails come from genpire.com, so adding us to your safe-sender list is the best way to ensure your receipts always arrive promptly.